FAQs
What is the Ruby Love Baby Book?
It is our best selling modern baby book that has been designed with love by Julie Martin, a mom of three kids & graphic designer. We love our baby book and know you will too! We've been selling on Etsy for over 6 years and have over 65,000 sales (Ruby Love on Etsy). You can know that our baby book is a precious keepsake thousands of families have treasured over the years.
What pages are included in each album?
There are 52 pages total that include:
- Family Tree
- Mom + Dad
- The Pregnancy
- Your Name
- Your Baby Shower
- The Birth Day
- This Day in History
- The Cost of Living
- Milestones
- Teeth Chart
- Growth Chart
- Health History
- Early Days @ Home
- 0-3 Months
- 3-6 Months
- 6-9 Months
- 9-12 Months
- The First Birthday
- Reflections on a Year Gone By
- Various Journal + Photo Pages
&....
*14 Month calendar with matching stickers to mark events, milestones, and special days.
*20 blank acid-free, archival pages for additional journaling, photos, and scrapbooking
I saw a baby book album that I loved, but it isn't in your shop anymore. Will I be able to purchase it in the future?
Sorry about that! We do sell out of some of our fabrics pretty quick but we are always trying to make each one available all the time. Typically, if a baby book cover is backordered, it takes about a month to have it ready to ship again.
SHIPPING
When I place my order, how long will it take for me to have it in my hands?
We try our absolute best to ship out your order as fast as we can! Typically, it takes us about a week to ship your order (We try to ship them within 2-4 days, but we are a small family business, so please understand we try our best to accommodate every order shipping as fast as we can!) and then you have to take transit time into account. We ship out of Southern California and we use USPS Priority Mail. For US orders, typically you can count on 1-3 days in transit (after our packing time). International orders typically arrive within 4-8 weeks of shipment.
Do you offer Rush Shipping?
We try to get your order shipped as soon as possible. Please send us an email if you need rush shipping and we can let you know the cost.
PAYMENT
What types of payment do you accept?
We accept all major credit cards, Paypal and Google Checkout.
Do you charge Sales Tax?
We do. For orders shipped to California addresses, we charge a 9% sales tax.
Can I get a gift certificate?
Of course! You can purchase a gift certificate and can leave instructions on if you would prefer e-gift certificates, or a hard copy mailed to you.
RETURNS AND REFUNDS
If you would like to return your baby book and get a refund, then Ruby Love must be notified (via Etsy convo or email to: rubylovebabyalbum@gmail.com) within one week of receiving your order. Items must be unused and in original packaging. Shipping costs will NOT be refunded. And return shipping is paid for by the buyer.
Please note we cannot refund cost for personalization as well. Thank you!
If there is a defect in our product, please notify us within a week or receiving your order via: rubylovebabyalbum@gmail.com and we will fix it! We want happy customers!
